Program Manager
The Program Manager organizes and coordinates programs and projects, providing guidance to teams and other program managers in ways that promote the company’s delivery culture.


Program Manager

Reports To:

Director, PMO






Markham, ON


Permanent, full time

Key Role

The role will also oversee the progress of operations; liaise with clients and Scarsin Solution Architects/Business Analysts to identify and define project requirements, scope and objectives to implement solutions on Scarsin’s enterprise platform, i2e -Integrated Insight Environment



 For assigned projects

  • Plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and typically fixed timelines.
  • Works with clients and Scarsin Solution Architects/business analysts to identify and define project requirements, scope and objectives
  • Develops and implements detailed project plans to identify and sequence the activities needed to successfully complete the project
  • Assists in determining resource and budget requirements to assess cost estimates, and timelines
  • Identifies project risks; to dynamically assess mitigation and contingency plans
  • Monitors project delivery against timelines and targeting timely completion of a quality solution
  • Applies rigorous change, risk and resource management
  • Communicates project status transparently to relevant stakeholders
  • Formulates, organizes and monitors client programs - inter-connected projects and coordinates cross-project activities
  • Works with Account Executives, Solution Architects and other Program Managers to determine suitable strategies and objectives
  • Works with Account Executives to ensure that program projects are within budget and help detail budgets for individual projects
  • Resolves projects’ higher scope issues, assessing program performance and continuously aims to maximize client ROIs
  • Measures, monitors and delivers program and project performance metrics (delivery and profit) to Scarsin Management and clients
  • Ensures clients’ continuing needs are met as the project evolves and business needs
  • Works with departmental managers to determine resources (time, money, equipment, etc.) required to complete multiple projects
  • Monitors and tracks project’s progress and handles issues that arise by liaising with impacted departments to coordinate program support
  • Reports and escalates to management as needed
  • Performs various other duties as delegated or deemed appropriate for the success of your projects

 Client Relationship Management

  • Develops and maintains effective relationships with clients
  • Responsible for resolving issues, managing client expectations, and ensuring client satisfaction
  • Maintaining a pulse on organizational, and competitive events that might affect customer engagements
  • Assisting in the preparation of quotes and seeking future opportunities with the customers you are working with
  • Other duties as assigned

 JOB-RELATED EXPERIENCE: More than three years up to five years

 Knowledge & Skills

  • 3 to 5 years of project management work experience
  • Solid ability to deliver projects on-time, on-budget and, within specifications
  • Solid ability to develop and manage project budget
  • Solid ability to mitigate and manage project risks
  • Advanced ability to influence, persuade and negotiate to achieve desired outcomes
  • Advanced communication and interpersonal skills
  • Advanced ability to develop and maintain relationships with project stakeholders
  • Advanced ability to manage client relationships and expectations
  • A high degree of client service orientation
  • Ability to manage vendor relationships and performance
  • Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook
  • Thorough understanding of project/program management techniques and methodologies with previous experience managing multiple high priority projects
  • Demonstrated flexibility and adaptability and proven ability to shift focus quickly and frequently to meet the demands of the day, working exceedingly well under pressure
  • Proven problem-solving skills with the ability to align tasks and milestones with deliverables and deadlines
  • Analytical approach demonstrating an ability to assess requirements and build realistic plans
  • Effective time management skills to facilitate the timely completion of projects
  • Self-motivated with the ability to work both independently and as part of a cross-functional team
  • Excellent client-facing and internal written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Proven, motivated self-starter with the ability to lead by example and approach and solve business problems
  • Proven ability to work in a collaborative, fast-paced team environment
  • Familiarity with commercial biotechnology / pharmaceutical industry is preferred

 Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

  • Project Management Institute Accreditation or in progress
  • PMP / PRINCE II certification is a plus